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Get answers to some of our most frequently asked questions below. If you still can’t find the information you’re looking for, we invite you to contact us. Our customer service team looks forward to hearing from you.

What is a Group Purchasing Organization (GPO)?

Health Resource Services (HRS) is a national group purchasing organization (GPO). As a GPO, we leverage the combined buying power of our members to help them purchase products, equipment, and services they already use at a discount. We negotiate contracts that guarantee our members reduced pricing on thousands of business-critical items and resources. We also provide ancillary services to optimize spend and operational efficacy.

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Who is Health Resource Services (HRS)?

Established in 1984, Health Resource Services (HRS) is a provider-owned and member-driven group purchasing organization serving members both nationally and regionally. We are also a strategic marketing affiliate of Intalere. As such we often refer to our partnership and combined offerings as HRS-Intalere. However, HRS is wholly owned by Virginia Mason Medical Center (VMMC), an independent health care provider.

In addition to offering HRS-Intalere members reduced pricing on thousands of products, equipment, and administrative services they need to run their businesses, HRS consultants and clinical specialists also provide our members free or affordable spend management, operations, and supply chain planning and support. HRS, in collaboration with its members, partners, and ownership, aims to improve the quality of care for our members’ can offer their patients and communities, by boosting overall operational health and bottom lines. Our dedicated field staff work on site with our members to ensure they are receiving the full benefit of an HRS-Intalere membership.

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Who Does HRS serve?

The majority of HRS members are acute and non-acute health care providers, including hospitals, clinics, physicians offices, specialty practices, and senior care facilities. However, a significant portion of our members are from a range of classes of trade, including education and government organizations, veterinary facilities, lab and research centers, and dental practices. Contact us to find out if HRS is the right GPO for your business.

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Who is Intalere?

Intalere is a leading national group purchasing organization offering a comprehensive suite of supply chain solutions and programs to HRS-Intalere members. They collaborate with healthcare organizations, dental, veterinary, ambulatory surgery, and research centers to help lower costs and increase revenue. Intalere does this by creating and delivering unique solutions through a competitive contract portfolio and performance improvement resources.  Helping members with product standardization and financial tools beyond contracting and alliances that help lower costs, raise revenue and champion quality, Intalere enriches healthcare delivery for its members and the communities they serve. Established in June 1986, Intalere is headquartered in St. Louis, and is owned by two healthcare organizations: Administrative Resources Inc., based in Warrendale, PA and Intermountain Healthcare of Salt Lake City.

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Who is Virginia Mason?

HRS is wholly owned by independent provider, Virginia Mason Medical Center. Located in Washington state, Virginia Mason is an internationally recognized leader in the continuous improvement of health care. With an extensive list of awards and distinctions that includes recognition as Top Hospital of the Decade by The Leapfrog Group and Forbes 2019 Best-In-State Employer, Virginia Mason’s mission is to be the recognized Quality Leader, to transform health care, and to improve the health and well-being of the patients and communities we serve.

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Who is Intermountain Healthcare?

One of Intalere’s owners, Intermountain Healthcare is a Salt Lake City-based system of non-profit hospitals, clinics and a health insurance company, SelectHealth. Founded in 1975, their mission is to provide excellent healthcare to residents of the communities they serve, providing care that’s affordable and available to patients in need, regardless of their ability to pay. Intermountain is widely recognized as a pioneer in healthcare quality improvement. They have eight clinical programs that promote the consistent application of medical best practices and they seek to continuously improve medical outcomes. In the early 1980’s Intermountain invited Health Resource Services to collaborate on developing a dynamic group purchasing program which grew to become Intalere.

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How do HRS & Intalere work together?

HRS works closely with Intalere contract managers and industry experts to develop program content, identify and cultivate competitive contracts, and provide key industry information on a regional and national level. Our dedicated field staff enable HRS to provide unrivaled customer service to businesses at a local level while providing integrated support to national brands. As an affiliate of Intalere, HRS can offer members access to Intalere’s suite of supply chain solutions, group purchasing contracts, and exclusive alliance resources. In a nutshell, HRS-Intalere’s combined leverage, networks, and services provide members, both large and small, with greater access to critical resources and greater savings.


How does the program work?

With input from members, HRS-Intalere negotiates contracts with manufacturers, service providers, and distributors. Our staff then assists members in choosing the right contracts to meet their supply chain and spend goals. In addition to the contracts Intalere offers, HRS has a portfolio of exclusively-negotiated contracts that may help save you even more — including contracts with additional savings for those with a more substantial commitment to a particular vendor. HRS consultants collaborate closely with you to ensure you receive access to the insights and education, peer networks and councils, as well as the supply chain and spend management guidance, and ancilllary programs offerings that also come with membership. We work with you to improve the operational and financial health of your organization while improving outcomes and building value for your patients. Becoming a member is free and easy.

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What can I expect from my representative?

Excellent assistance and support at whatever level you need. Period. Our team of representatives and specialists are non-commissioned, meaning their only goal is to provide you with outstanding, customized service while helping you to reduce costs and better serve your clients. They are in the field every day, providing in-person support to members who need it. They’ll help you plan, identify spend and supply chain opportunities. They’ll also conduct an assessment of your operation to help you choose the contracts and program solutions that drive performance, cut costs, and keep you focused on providing great patient care.

Health Resource Services (HRS) is member-driven and wholly-owned by independent provider Virginia Mason Medical Center, ensuring that our mission and vision are always aligned with our members: to provide access, insight, and support that builds value, and improves clinical outcomes and quality of care for your patients and their communities.

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Why should I switch?

As one of the only independent, member-driven GPO’s, you have a voice when it comes to which contracts HRS negotiates. We offer the largest and most diverse portfolio of competitively priced and easy-to-use contracts. Our dedicated field staff provide exceptional customer service and ensure you’ll always have experienced, knowledgeable consultants by your side to help you save time and money. Membership is free and getting started is easy.


Is it mandatory that I switch?

No. If you’re not quite ready and need a little more convincing before making the switch, HRS is happy to act as your secondary GPO for a while. This is just how confident we are in our ability to provide exceptional service and save you money. Give us a try! We’re certain that once you see all that HRS-Intalere has to offer, you’ll be ready to jump in with both feet. Membership is risk-free and signing up is easy.

Contact Us to get started

How do contracts get loaded?

After you become a member, just let your representative know which distributors you buy from — and which products you use. We’ll do the rest.

How it works

What is a mark-up?

A mark-up is the difference between the cost of goods and services and their selling price. HRS negotiates the distributor mark-up, however, we encourage all members to be actively engaged in what they are paying for products, including what mark-up they’re paying to their distribution partners.

How it works

What are the Northwest Councils?

Our members gather periodically to guide contract development and address industry issues. Their goal is to continually review HRS’s portfolio of contracts, identifying agreements that can be enhanced on a regional and local level. Councils also provide a venue for continuing education, a forum for education on new and emerging technologies, and a stimulating environment for peer networking and sharing of best practices information. HRS supports the following member councils:

  • Food & Nutrition Council
  • Imaging Council
  • Laboratory Council
  • Northwest Materials Management Council
  • Northwest Pharmacy Council

Can I buy products from HRS/Intalere and re-sell the products?

No. All products purchased from HRS contracts are for your facility’s own use, which means members may not resell contracted products to any other entity or the public.

How do I become a member?

It’s free and easy. Join HRS online or contact us and an HRS representative will get back to you.

Still have questions? We want to hear from you.